Appointments and Referrals




You can make Primary Care appointments, check lab results, and even order your pharmacy refills using TRICARE Online (TOL), 24 hours a day, 7 days a week. The TOL website is .

By Phone

To schedule a primary care appointment, please call our Access to Care line at 762-408-CARE (2273).

Patients who are experiencing an emergent medical situation should report to the nearest hospital emergency room or call 911.

Army Medicine Secure Messaging Service

Army Medicine Secure Messaging Service is a secure online service through which healthcare providers and patients can securely communicate about health matters. Through Army Medicine Secure Messaging Service, you can consult your doctor about specific health symptoms, request a prescription refill, request appointments, receive lab or test results, and access health information. For more information click here.

Visit to login or register for Army Medicine Secure Messaging Service.

Nurse Advice Line

Have a Medical Question? Call the TRICARE Nurse Advice Line. Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment's notice is invaluable. For more information click here.

1-800-TRICARE (874-2273) Option 1.


Information for BMACH Patients being referred to the Network is available here.


No Show Policy

Don't be a "No Show". Review our Standard Operating Procedures (SOP) for Late, Missed, or Wrong Day Appointments here.


Contact Information 
Phone: TRICARE Online
1-800-TRICARE (874-2273)

TOL Appointment Instructions (pdf)

TOL Reschedule Instructions (pdf)

TOL Cancel Instructions (pdf)

Access to Care Line
762-408-CARE (2273)
** Schedule an Appointment **
Option 1

** Cancel an Appointment **
Option 2, then 4

** Reschedule Primary Care Appt **
Option 2, then 1

** Reschedule Specialty Appt **
Option 2, then 3

7:00 a.m. - 4:00 p.m.

TRICARE Nurse Advice Line
1-800-TRICARE (874-2273) Opt 1

TOL Secure Messaging  Service
Click here to access

TOL Secure Messaging


To access the TOL Secure Messaging Service  Click here

Secure Messaging Video - Click image to watch