Patient Experience (Patient Relations)

Mission & Vision

Compassionate, Appreciative, Respectful, Encouraging


Our mission is to provide a customer service program which offers training, surveys and data collection and analysis to enhance patient satisfaction and staff pride as well as being patient advocates for problem/concern resolution and service recovery.


Our vision is to provide the impetus for Martin Army Community Hospital to rank first in customer service and patient satisfaction among all medical treatment facilities worldwide.

Services Rendered

The Patient Experience Division includes patient advocates, benefits counselors, enrollment specialists, and patient travel, appointment and reception services (including the Call Center, Hospital Information Desk, and MSA Education and training). Our mission is to improve the patient's experience of care through excellent customer service, improved access, and satisfied employees to achieve a strong and healthy organization. We collaborate and support efforts to improve access, customer satisfaction, internal communication, and contribute positively to organizational health.

Please contact one of the Patient Advocates or the Chief, Patient Experience at 762-408-2372




  Contact Information
Phone: Patient Services Information Desk
Hours: Mon - Fri: 0800 - 1630
Closed all Federal and Martin Army Community Hospital Training Holidays
Location: Bldg 9250
1st Floor, Main Concourse at the Front Entrance of the Hospital