Quality Management Department

Mission & Vision


Mission

Provide best practices in our departmental core activities to meet the needs of our customers.

Vision

A department which is a role model for effectiveness, efficiency, and process improvement in all we do.

Risk Management & Patient Safety Office


Population Serviced

Beneficiaries at Ft. Benning, Martin Army Community Hospital, North Columbus Medical Home, and Troop Medical Clinics at Dahlonega, Georgia; Anniston, Alabama; and Eglin Air Force Base, Florida.

Pertinent Patient Information

This office is responsible for the implementation, management, and monitoring of the National Patient Safety Goals set by The Joint Commission. Through the use of rigorous proactive and reactive analysis of the many complex medical processes and systems used by the staff of Martin Army Community Hospital while providing your healthcare, the Risk Management/ Patient Safety staff constantly strives to ensure the organization protects its patients from being harmed by the effects of the healthcare services it provides. The staff of the Risk Management/ Patient Safety Office educates the staff and patients of Martin Army Community Hospital on the prevention of medical errors; and should errors occur, this office will take immediate action to minimize a reoccurrence. Should you have comments or concerns regarding your safety while at Martin Army Community Hospital, please feel free to contact the Risk Management/ Patient Safety Office at any time.

Joint Commission Office


Pertinent Patient Information

The Joint Commission accreditation and certification is recognized as a nationwide symbol of quality that reflects an organization’s commitment to meeting healthcare performance standards. To earn and maintain The Joint Commission’s Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

If you believe that a situation is present at Martin Army Community Hospital that adversely affects the quality of health care being provided, or jeopardizes the safety of its patients or staff, you are encouraged to report the situation to the Hospital Headquarters or the Patient Representative Office in the lobby of Building 9250.

If you are not satisfied with the resolution, then you can report the situation directly to The Joint Commission via any of the following:

Online

  1. http://www.jointcommission.org
  2. Go to Action Center
  3. Select Report a Complaint about a Health Care Organization

Electronic mail:
complaint@jointcommission.org

Facsimile:
1-630-792-5636

Mail:
Office of Quality Monitoring The Joint Commission
One Renaissance Boulevard
Oak brook Terrace, Illinois 60181

Toll-free number:
800-994-6610
Weekdays: 0830 - 1700 CST

  • You may provide your name and contact information or submit your complaint anonymously to The Joint Commission without fear of retaliatory actions.
  • Martin Army Community Hospital will take no disciplinary action for reporting safety or quality of care concerns to The Joint Commission.

Infection Prevention and Control Office


Pertinent Patient Information

This office is responsible for the creation, implementation, management, and monitoring of the MEDDAC Infection Prevention and Control (IP&C) program. The focus of the IP&C program is to minimize the transmission of infections to all our customers, inpatients or outpatients and to BMACH staff. You can assist us by covering your cough, performing frequent hand hygiene, and reminding all MEDDAC staff to perform hand hygiene before and after they care for you. Inform your nurse if you need to talk to the staff of the IP&C program during your admission. Should you have comments or concerns regarding the IP&C program at BMACH, please feel free to contact the Infection Prevention & Control Office at any time.

Credentials & Performance Improvement Office


Pertinent Patient Information

This office is responsible for the credentialing and privileging of all MEDDAC providers. In addition, the Chief coordinates all performance improvement initiatives for the MEDDAC.

 

 

 

Contact Information
Phone: Chief QMD
762-408-0401

Risk Management & Patient Safety Office
762-408-0402

Joint Commission Office
762-408-0398

Infection Prevention and Control Office
762-408-0400

Credentials & Performance Improvement Office
762-408-0457

Hours: Risk Management & Patient Safety Office
Mon-Fri: 0730 - 1600

Joint Commission Office
Mon-Fri: 0730 - 1600

Infection Prevention and Control Office
Mon-Fri: 0730 - 1600

Credentials & Performance Improvement Office
Mon-Fri: 0730 - 1600

Closed all Federal and Martin Army Community Hospital Training Holidays
Location: Bldg 9250
Basement